It’s very common that smaller organizations and family enterprises aren’t prepared to handle conflict in the workplace when it arises – and it inevitably does. It takes policies, as well as genuine conflict resolution to get people back on track. Here are 3 tips that will help you in managing workplace conflict:
Consider the viewpoint of all parties involved
The las thing people want to be told is that they’re wrong. In fact, it can do more harm than good. When someone is made to be wrong, if often brings dialogue to a standstill, which does nothing to resolve the conflict. That’s why it’s extremely important to always consider each involved party’s point of view when managing conflict in the workplace.
Get to the root of the issue
Sometimes an instance of conflict is a manifestation of a larger issue. Always be sure that you’re getting to the root of the issue and that you’re properly identifying the source of conflict. You’ll have a much better chance at effectively solving the issue, rather than potentially creating another one.
Provide regular feedback meetings
You should consider implementing weekly sessions for the sole purpose of sitting down and looking at what is working and what isn’t. This will allow you to address any issues when they’re small before they escalate into a bigger problem.